Job - Customer Care Specialist | Tesla Motors - Las Vegas, NV USA - Vacancy

Job Details: 
The Customer Care Specialist is a challenging and rewarding role which presents the  opportunity to engage with all of Tesla's  customers on a daily basis. The Customer  Care Specialist is responsible for owning  communications between Tesla and our  customers.  This includes answering phone  calls and/or responding to emails and  explaining the solar installation process,  designs, billing, monitoring system and  interconnection procedures.  The Customer  Care Specialist is also responsible for  assisting customers with activating their  solar system over the phone, as well as  maintaining our relationship through the  entire contract term. Being a Customer Care  Specialist at Tesla presents the opportunity  to work with all internal teams and stay  current on exciting changes and  announcements that affect our customers!
The Customer Care Specialist should have  strong verbal communication, writing, follow up and problem solving skills and should be  results oriented to deliver the customers'  expectations.
*. Answer phone or email inquiries from  customers
*. Communicate with internal teams to  improve Tesla customer service
*. Provide Tier 1 technical support
*. Handle escalated customer inquiries  including follow up and all communication
*. Answer questions regarding system  performance, maintenance and billing
*. Assist customers with system activation  over the phone
*. Additional duties required as needed
*. 2 years of customer service experience,  preferably in a call center environment
*. Evidence of exceptional ability
*. Ability to deal with 80-100 inquires per day via inbound/outbound phone calls and  email
*. Ability to accurately type 45 words/minute
*. Ability to adapt in a fast pace changing  environment
*. Ability to thrive in a busy call center  environment
*. Strong computer skills (Excel, Word,  Outlook and other Microsoft and related  applications)
*. Knowledge of the construction/solar  industry is strongly preferred
*. Excellent written and verbal  communication skills required
*. Excellent customer service skills required
*. Ability to independently make decisions  and solve problems
*. Ability to stay cool under pressure
*. Regular, reliable and predictable  attendance required
*. Team player attitude a MUST!
*. Must be able to successfully pass a  pre-employment criminal and reference  screen ..More Details » [Apply] 
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