Job - Account Delivery Executive | Microsoft -Chicago, IL USA - Vacancy

Job Details: 
The Account Delivery Executive (ADE) is responsible for the overall customer experience of Services  accounts, by identifying customer needs and  managing the delivery services (consulting and  premier) to exceed their expectations. The ADE  manages a virtual team of delivery resources  (Consulting and Premier) and oversees monitoring  of key performance indicators to ensure a healthy  and growing business within assigned accounts.  Embodying the One Microsoft spirit, the ADE teams  with Sales, Operations and Resource Management  roles to execute a winning strategy with positive  outcomes for customers, partners, our employees  and our business.
Business Value & Relationship Management - End  to End Business Approach:
- Influences and manages customer expectations,  based on an end to end Sales - Delivery
- Support life cycle for a portfolio of engagements  within an account, programs and current Services  Delivery Plans (SDP)
- Investigates customers long-term business  objectives and anticipates future technical needs  and lead the work streams to bring customer to  that future state
- Recommends, delivers and supports technologies and services that meet current needs, and evolves  strategies to adapt to future needs.   Leads  conversations with senior customer contacts to  optimize business outcomes for the customer and  Microsoft.
- Recommends innovative ways to realize business objectives.
- Regularly discussed customer concerns about  how the service is/will be delivered, and adapted  behavior accordingly, which resulted in customer  agreement that conditions of satisfaction (COS)  had been met
Opportunity Management :
- Identify opportunities for new Services delivery  through existing delivery and relationships  developed in additional functional orgs or  business units. Leverages the team to drive  opportunity management.
- Maps Microsoft solutions and strategies to the  customer environment and drives a strategic  development and delivery plan to provide the  highest value to the customer
- Accountable for whole end to end delivery  strategy that positively impacts business growth  working with their Services Executive(s) to execute a sales, delivery, support and business  development strategy to meet customer / market  demand
Contract Initiation & Governance:
- Drive clarity and customer understanding in  ensuring the creation of contracting documents  necessary to proceed with delivery of services.
- Conduct all delivery Initiation Process Specified  on Services Delivery Methodology and Premier  Services Delivery Methodology.
Delivery & Resource Management:
- Manage services delivery, meeting requirements  profitably and within policy to match customer  demand and/or contract expectations.
- Defines the standards for effectiveness and  quality of delivery.
- Forecast/pipeline/availability when scheduling  delivery of proactive services, which resulted in  high customer satisfaction.
- Manage Account delivery resources to match  customer demand and engagement and/or  contract expectations.
Customer/ Partner:
-   Support, coach and enable team to drive  delivery excellence through customer satisfaction  activities (conditions of satisfaction) and behavior.
- Communicate Microsoft vision, drive account  strategy and commitments.
- Acts as a role model and encourages continuous  personnel and organizational improvement.
- Mentor other roles
- Qualified individuals will have 8-10 years of  related experience.
- Bachelors and MBA preferred.
Location: Chicago area, US Residents only – no  relocation available ..More Details » [Apply] 
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