Senior Human Resources Assistant | Emirates Flight Catering - Dubai UAE

Job Details:
Key Accountabilities *. Responsible for the daily supervision of onsite clinic operations and monitoring outcomes as per the SLA defined for each clinic process to enable on time service delivery. *. Responsible for raising queries with the respective process owners for any process/policy nonconformity and escalating to the Medical Benefits Specialist any matters that cannot be resolved directly with the process owner. *. Manage and resolve queries pertaining to medical benefits from employees, departments and service providers. *. Compile medical benefits data and prepare meaningful monthly/quarterly/annual statistical reports to monitor performance of the insurance scheme and service quality of providers. *. Organise preventative / wellness programmes for employees in accordance with defined requirements to facilitate awareness of quality health care initiatives across the company. *. Review and update training material for training sessions for appointed health care provider staff on EKFC's medical policies & managed care concepts. Train and provide updates to onsite clinic provider, on all related procedures in order to ensure awareness of EKFC's service requirements and policies. *. Prepare and interpret reports related to medical operations in a timely and accurate manner to meet EKFC policies and standards, and department requirements. *. Ensure medical expense claims are processed and paid to employees by the TPA in timely & accurate manner. *. Validate medical service fees to ensure payable amount is as per contractually agreed tariffs and ensure timely payment. *. Gather feedback from employees to ensure high quality of customer service is offered by TPA & Clinic provider. *. Respond appropriately to medical emergencies or urgent issues as they arise, including liaison with internal stakeholders, service providers etc. *. Develop and streamline processes and IT systems pertaining to medical benefits.
Requirements & Competencies Qualification *. Diploma in Human Resources, Business Administration or Equivalent Qualification. Experience *. Minimum 4 years of experience in the field of HR / Medical Insurance *. Experience in managing health care clinics – Preferred Skills *. Proficient in Microsoft Office Packages. *. Excellent attention to detail and accuracy. *. Familiarity with private and government health care delivery systems and insurance programs. *. Knowledge of basic medical terminology and knowledge of legal aspects of medical records *. Ability to write clear, concise narrative and statistical reports, effective communication skills and ability to present reports ..
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