Retail Customer Service Associate | FedEx Office - Maple Grove, MN USA

Job Details:
People *.Follows instructions of supervisors and assists other team members in performing center functions *.Assists in the training of center team members
Service *.Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need *.Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services *.Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs *.Ensures all customer problems are resolved quickly and to the satisfaction of the customer *.Takes complex customer orders using order systems and provides accurate pricing information *.Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels *.Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents *.Maintains a safe, clean and orderly retail Center
Profit *.Ensures confidentiality of customer data and careful handling of documents, media, and packages *.Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change *.Cleans, repairs, and stocks all retail center printing and shipping equipment and supplies to provide optimal performance and availability *.Stays current on retail Center merchandising materials and ensures proper display of all retail area product and signage *.Takes preemptive action to prevent errors and waste *.Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits *.Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self Management *.Performs multiple tasks at the same time *.Looks for opportunities to improve knowledge and skills within the retail Center *.Able to operate with minimal supervision *.Adheres to all FedEx Office team member and retail center standards, as outlined in the team member handbook *.All other duties as needed or required
Minimum Qualifications and Requirements *.High school diploma or equivalent education *.6+ months of specialized experience *.Excellent verbal and written communication skills *.For new hires, must meet all FedEx Office employment qualifications in force at time of hiring *.For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ..
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