Assistant Reservations Manager | Novotel - Abu Dhabi, UAE

Job Details:
Desired candidate should be a Hotel Management graduate with a minimum of 2 years experience as Supervisor Level in a 5 star environment. Must be computer literate with effective communication skills and an excellent command of written and spoken English and Arabic. The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Novotel service standards and AccorHotels values with guests and associates.
Key tasks • Responsible for leading the Room Reservations Team, ensure fully engaged employees, service excellence and profit leadership. • Helps meet the department's quantitative and qualitative targets • Implements the brand and Group projects and identity features • Deals swiftly, efficiently and sensitively to guest requests and complaints that cannot be settled directly by team members and follows through • Ensures that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR • Encourages team to maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting • Ensures the Group's loyalty program (Le Club) is promoted to the guests • Motivates and drives the team to attain the department's targets • Is responsive in implementing the sales priorities for the day, as initiated by the Front Office Manager / Revenue Director • Ensures that departmental procedures are respected and in line with the audit guidelines • Ensures room reservation requests, changes and cancellation received via telephone, fax, email and/or in person in an accurate, complete and timely manner. • Full comprehension of all areas of Room Reservations (including FIT, Groups and ERS) • Ensures proper guest incident handling. Takes proactive measures to eliminate re-occurring incidents. • Ensures that the team has a complete and comprehensive product knowledge in relation to guest rooms, meeting & event facilities, F&B outlets, other facilities and services of the hotel, packages, promotions and programs. • Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, roster planning, etc.) • Responsible for the stock of all items necessary for the correct functioning of the department and the use of such items in accordance with the budget..
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