Manager, Continuous Improvement (Supply Chain) | DHL Supply Chain Singapore Pte Ltd

Job Details:
Role reports to: Senior Manager, Client Support Services, Service Logistics, APAC Travel required: below 25%
Role Purpose • Govern customer's specific business scope, end-to-end business processes, operating work instructions, billing procedures, etc. • Work with customer and DHL stakeholders to manage process and system change requests, conduct cost-benefit impact analysis, and implement the solution in collaboration with stakeholders. • Drive continuous improvement by analysing existing solutions to identify cost savings and service enhancements opportunities, include solution re-engineering / redesign initiatives. • Support Account Manager in developing yearly account development plan with a clear identified opportunities to grow the account regionally / globally, • Develop Best Practices and Knowledge Management Approach. Custodian of Service & Cost Excellence Initiatives, as well as KPI performance data repository.
Main Accountabilities Performance Management • Organise and conduct cost benchmarking exercises and workshops (both customer-focus and internal) to identify areas of improvement (process and cost) through operational efficiency improvement. • Identify service and revenue development opportunities through strategic planning forums with customers..
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