Training Coordinator | Accenture Ireland

Job Details:
Training Coordinator
Conducts training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks
Designs training by identifying and describing information needs; submitting initial versions for review; revising and editing final copy
Maintains safe and healthy training environment by following organization standards and legal regulations
Conducts training classes by presenting job-specific, company-specific, and software applications
Evaluates training by evaluating effectiveness of training to role
Maintains technical knowledge by attending educational workshops; reviewing publications
Champions and produces success stories for customers who have had success in growing their business by using our products have used our products to grow their business
Responsible for organising language testing for new hires where applicable
Works with the TL and CSAT support team to drive increased CSAT, Resolution Rate and reducing turnaround time/increased productivity through training refreshers
Success in this position requires exceptional facilitation skills, technical knowledge, ability to work at pace, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
Profile Attributes:
Mastery of: Training Coordination and Delivery, Training Management, Technical Zeal, Self-Development, Technical Leadership, Presenting Technical Information
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
Focus on delighting SMB clients by driving the right learning solutions
Strong soft skills: Presentation Skills, Written Communication, Self-Confidence, Dealing with Complexity
Robust Microsoft Office Skills
Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly
Self-driven with attention to detail and follow-through
Ability to multi-task and work under pressure
Excellent communication skills: verbal, written, listening skills
Leadership skills and ability to be professional on a client engagement
General Skills & Experience Required:
BA/BS degree or equivalent experience in learning
1 to 3 years working in training / learning for a service/customer service/sales organization
Familiarity with online advertising products and social media
Fluency in English
Excellent facilitation and training best practice skills
Must be able to map and follow process
Preferred: Experience working with Facebook platforms and tools
Must have exceptional grammar and typing accuracy skills..
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