Porter / Doorman 235 E. Property Management Company -New York

Job Details:
Provide quality concierge services for residential properties. The Concierge/Doorman pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer. Maintain security and providing the best and most pleasant service to our residents.
Principal Responsibilities
*.Project an approachable and professional image in personal appearance, manner, and demeanor.
*.Maintain a work environment of cleanliness and organization.
*.Ensure building security and safety for tenants to include guest registration (check identification, call to the tenant to announce the person(s) who is visiting/ delivering, etc.), or other means to maintain security.
*.Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
*.Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners.
*.Listen and work with residents who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability.
*.Report incidence of a serious nature to the superintendent on duty. Assist and coordinate with new move-ins as necessary.
*.Provide administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information.
*.Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests.
*.Implement recycling or other related cost-saving environmental programs, as approved by supervisor.
*.Assist with package deliveries. Log receipts of packages delivered for home owners, and notify home owners for pickup. Make sure each unit file has a release of liability form for accepting packages, etc.
*.Provide access control services and remain vigilant of non-residents and their purpose for being on property.
*.Answer the lobby phone and respond to calls accordingly
*.High school diploma or equivalent is preferred
*.Prefer two years prior hospitality experience
*.Requires strong communication, organizational, decision-making and interpersonal skills
*.Ability to multi-task and to work well under pressure.
*.Ability to work collaboratively with others
*.Individual needs to be reliable, thorough, observant, organized, flexible and courteous
*.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form...
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