Digital Marketing Intern | Internet Brands Chicago, IL, US

Job Details:
This position has a variety of duties largely centered on telephone support to provide creative & strategic recommendations to clients based on the clients’ individual needs. These strategies include website design/ layout, technology integration/ direction, online marketing direction/integration, e-communications strategy/ design as well as overall online marketing recommendations.
Position Responsibilities:
- Handle inbound calls and provide web knowledge and technical support to clients.
- Support Requests include:
- Website Updates: basic changes/edits.
- Product Related Outbound Calls (Client education, Billing, Questionnaires and Approvals).
- Troubleshooting client issues.
- Consult and upsell on additional products.
- Perform quality assurance for client websites and new product releases.
Job Requirements:
- Bachelor’s degree (or pursuance thereof) in Graphic Design, Communications, Business, Marketing or related.
- Excellent verbal and written communication skills.
- A willingness to take direction, as well as individual initiative.
- Proficient in Microsoft Office.
- Knowledge of Social Media (Facebook Businesses).
- Basic knowledge of HTML (Recognition, do not need ability to write code).
- Customer service experience (Telephone based client support preferred but not required)..
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