Customer Service Representative- Intact Service Centre | Intact Toronto, Ontario, Canada

Job Details:
In this newly created role as a Customer Service Representative, Intact Service Centre, you will :
Be responsible for providing front-line customer service within the Supply Chain Department, which includes greeting customers upon arrival at our fast paced customer facing ISC.
Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
Document and direct inquiries and assignments to appropriate individuals or units.
Perform routine administrative functions such as file processing as requested by the Service Centre Manager.
Graduated from University or College.
Minimum of 1 year customer service experience.
A valid G driver’s license with a satisfactory standing.
Ability to work on your feet for extended periods of time.
Legendary customer service and communication skills.
Ability to carry out instructions provided in written, oral or diagram form.
Ability to deal with and solve problems involving specific parameters in standardized situations.
Ability to work in a fast pace, high pressure environment.
Team player with ability to share job responsibilities of others when called on
Knowledge of Insurance is an asset.
Familiarity with MS Office Products...
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