Teller | Standard Chartered Bank Nigeria

Job Details:
Branch Operations & Support
*.Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
*.Handle the following transactions and provide services according to the laid down procedures and standard of service:
*.Cash transactions
*.Fund transfer
*.Customer inquiry
*.Cheque collection
*.Processing of Local and Telegraphic transfers
*.Account maintenance
*.Balance confirmation
*.Customer Complaint handling
*.Rate board update
*.Cross Selling
*.Internal & external reports
*.Adherence to till limit of N100k and floor limit of N2mio
*.Assist Branch Operations & Service Manager to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
*.Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
*.To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
*.Build up good relationship with all internal and external customers.
*.Make effort to improve personal product knowledge and to acquire multi-products processing skill.
*.Make effort to improve personal productivity and output level. To achieve established standard.
*.Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
*.Ensure timeliness of managing customer’s complaint.
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
Branches Stability
*.Comply with processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services.
*.awareness and understanding of the wider business, economic and market environment in which the Group operates
Operational Risk Monitoring
*.Ensures all Branch transactions comply with internal and external policy and regulations
*.Outward clearing processing and control
Risk Management
Operational Risk Policy
*.Ensure completion of all Leading Key Risk Indicators/ KRI’s / KCSA issues relating to the branch.
*.Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility..
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