Operations Analyst | M&G Limited Chelmsford, England

Job Details:
The Operations Analyst will carry out regular processes for Trailer Fees, Special Terms, PPL and MGII Retained Operations processes as part of a team as well as assisting and taking part in projects and initiatives that impact these areas.
Key Responsibilities
To conduct allocated tasks in accordance with published procedures.
Manage requests, issues & queries raised, escalating where necessary.
Review processes and procedures to ensure up to date and fit for purpose.
Ensure owned dashboards are kept up to date.
Accurately estimate future workload and track this.
Cover for other team members during times of absence.
Represent Retained Operations on projects when applicable.
Manage on-going training for self and other team members in area of expertise.
Requirements and Experience:
This role is ideally suited to someone who can demonstrate:
*.Excellent attention to detail
*.Good communication skills
*.A flexible and adaptable approach
*.Build good relationships internally and externally
*.Ability to work within a team environment
*.Effective analytical skills
*.Client and delivery focussed
*.Good planning and organisational skills
*.Effective problem solving skills
*.Identify and fulfil regulatory requirements applicable to their role
*.Maintain own professional competence
*.Has good technical ability
*.Understanding and adherence to TCF requirements / To have an understanding and commitment to the principles of TCF in order to deliver the best results to customers...
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