Customer Service Officer, North Leinster | Ulster Bank- Drogheda, Co. Louth, Ireland

Job Details:
If you have a passion for customer service coupled with outstanding communication abilities, this is an excellent opportunity to join us as a Customer Service Officer. You'll be responsible for building and maintaining great relationships with customers, and delivering a first class service. In return, you'll gain valuable exposure and opportunity to advance your personal and career development.
Branch, Private and Financial Planning are united as one team in serving our customers well, delivering help for what matters, and building a sustainable business that contributes to Ulster Bank becoming the compelling choice for banking.
What you'll do
In this customer-centric role, you’ll be the first point of contact with customers coming into our branches. You’ll have great conversations with them, build relationships, help them with their banking needs and process their transactions. By delivering outstanding service and helping our customers understand the different ways they can bank with us, you’ll significantly contribute to our business ambitions.
With a view to provide world class customer service, you'll contact customers directly to identify their precise needs and arrange appointments, while also collaborating with your colleagues when necessary.
What you'll bring
You’ll bring your passion for customer service and exceeding expectations to help drive trust and advocacy for our products and services. With strong attention to detail, you'll be comfortable working under pressure and have the desire to continuously improve standards for our customers. We'll also be looking for ambition, strong communication abilities and a commitment to developing new skills and responsibilities.
You'll demonstrate a flair for planning and organising your workload, while also being a skilled influencer. A proven record of meeting and exceeding set targets would be highly valuable, although we will provide full training.
You'll also bring:
*.Recent customer service experience demonstrating a high standard of service in every customer interaction
*.Proven record of resolving customer queries by phone or face to face
*.Ability to identify customer requirements and work on your own initiative
*.Flexible adaptable approach to work
*.Willingness to complete industry exams (QFA)...
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