Cluster Head Investor Services | Citi- Jakarta, Indonesia

Job Details:
Major Job Responsibilities
*.Responsible for managing cluster day-to-day operations
*.Manages processing and related objectives for an operations cluster according to predetermined standard
*.To meet the needs the business
*.Monitor in developing programs as requested
*.To ensure compliance with internal audit program and external regulatory changes
*.Continually analyzes and makes preliminary recommendations on process enhancements/improvements to more efficiently meet the needs of the business
*.Maintains and enhances communications with pre-determined business areas and to ensure achievement of business objectives
*.Oversees daily operations and administrations of all team in Fund Accounting
*.Monitor Fund Accounting cluster to perform accounting process effectively and efficiently
*.Monitor NAV reporting process defect including publication
*.Review the process regularly to the more efficient and effective process, and update the procedure accordingly
*.Build and maintain good relationship with the clients
*.Conducts proactive client calls to identify and initiates actions to improve overall Services Delivery management responsibilities
*.Coaching staff on day-to-day issues and provides staff with new challenges and projects and/or special initiatives
*.Coordinates activities as well as distributes adequate balance of workload among staff of each team. Ensuring all Funds administer are properly distributed among the staff in each team in the cluster
*.Responsible for coaching, developing, and motivating staff in the cluster to achieve superior result
*.Implements activities designated to attract, develop and retain a diverse team
*.Ensure high staff morale
*.Responsible for following up on the feedback of survey, VOC and VOE Accountability/Scope/Complexity
*.Make decisions that are within his/her jurisdiction (i.e. routine decisions), but ensure escalation process in time
*.Support the cluster head to meet the needs of efficient transaction processing to ensure smooth daily operations
*.Ensure compliance with Citibank policy
*.Ensure compliance with Capital Market regulation
*.Ensure compliance with tax regulation
*.Minimum of 5 years experience in Accounting Finance area
*.Have a good leadership and experience in managing people/team
*.Fluent in English, both oral and written Good attitude
*.Active, dynamic and hard working
*.Analytical skills
*.Highly motivated and ability to work under pressure
*.Primary Location: Indonesia,Jawa,Jakarta
*.Education: Bachelor's Degree
*.Job Function: Operations..
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