Job - Retail Customer Service Associate | FedEx Office - Las Vegas, USA - Vacancy

Job Details: 
General Duties and Responsibilities
*.Follows instructions of supervisors and assists other team members in performing center functions
*.Assists in the training of center team members
Service
*.Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
*.Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
*.Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
*.Ensures all customer problems are resolved quickly and to the satisfaction of the customer
*.Takes complex customer orders using order systems and provides accurate pricing information
*.Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
*.Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
*.Maintains a safe, clean and orderly retail Center
Profit
*.Ensures confidentiality of customer data and careful handling of documents, media, and packages
*.Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
*.Cleans, repairs, and stocks all retail center printing and shipping equipment and supplies to provide optimal performance and availability
*.Stays current on retail Center merchandising materials and ensures proper display of all retail area product and signage
*.Takes preemptive action to prevent errors and waste
*.Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
*.Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self Management
*.Performs multiple tasks at the same time
*.Looks for opportunities to improve knowledge and skills within the retail Center
*.Able to operate with minimal supervision
*.Adheres to all FedEx Office team member and retail center standards, as outlined in the team member handbook
*.All other duties as needed or required
Minimum Qualifications and Requirements
*.High school diploma or equivalent education
*.6+ months of specialized experience
*.Excellent verbal and written communication skills
*.For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
*.For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
*.Ability to stand during entire shift, excluding meal and rest periods
*.Ability to move and lift 55 pounds
*.Ability, on a consistent basis, to bend/twist at the waist and knees
*.Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
*.Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
*.Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
*.Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
*.Ability, on a consistent basis, to work with minimal supervision
*.Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
*.Suggests areas for improvement in internal processes along with possible solutions
*.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
*.Applies Quality concepts presented at training during daily activities
*.Supports FedEx Office Quality initiatives ..More Details » [Apply] 
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