Job - Retail Customer Service Associate | FedEx Office - Las Vegas, NV USA - Vacancy

Job Details: 
General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
*.Follows instructions of supervisors and assists other team members in performing center functions
*.Assists in the training of center team members
Service
*.Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
*.Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
*.Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
*.Ensures all customer problems are resolved quickly and to the satisfaction of the customer
*.Takes complex customer orders using order systems and provides accurate pricing information
*.Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
*.Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
*.Maintains a safe, clean and orderly retail Center
Profit
*.Ensures confidentiality of customer data and careful handling of documents, media, and packages
*.Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
*.Cleans, repairs, and stocks all retail center printing and shipping equipment and supplies to provide optimal performance and availability
*.Stays current on retail Center merchandising materials and ensures proper display of all retail area product and signage
*.Takes preemptive action to prevent errors and waste
*.Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
*.Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self Management
*.Performs multiple tasks at the same time
*.Looks for opportunities to improve knowledge and skills within the retail Center
*.Able to operate with minimal supervision
*.Adheres to all FedEx Office team member and retail center standards, as outlined in the team member handbook
*.All other duties as needed or required
Minimum Qualifications and Requirements
*.High school diploma or equivalent education
*.6+ months of specialized experience
*.Excellent verbal and written communication skills
*.For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
*.For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ..More Details » [Apply] 
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