Job - IT Support Staff | DNetworked-Dubai - Vacancy

Job Details: 
Skills :  1. 1-3 years of relevant experience.
2. University Bachelor degree in relevant discipline.
3. Familiar with networks and systems configuration, support, and management.
4. Familiar with Service Desk and Network management tools.
5. Systematic and process/procedures oriented with good troubleshooting skills.
6. Good communication skills and good command of English with Arabic as a plus.
7. Ability to perform well under high pressure within customer/partner premises/environment.
8. Relevant system/Network certification is a plus.
9. Fluent in English. Arabic is a plus.
Responsibilities :  L1 Managed Services Specialist (MHS), needed for a leading multinational ICT company in Qatar.
Description :
Job description:
1. Email and phone technical support customer entry point.
2. Permanent surveillance of network, systems, and security components monitored by the NOC tools.
3. Acknowledgement of alarms raised at the NOC and first level technical support/problem resolution on all Data Center products/solutions following precise/written operations procedures and/or technical escalation to higher levels.
4. Remote eyes and hands and scheduled Level 1 tasks.
5. Customer escort during site visits. ..More Details » [Apply] 
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