Job - Application Analyst Cognizant -Naperville, IL USA - Vacancy

Job Details: 
Summary:
*. The  Application Analyst provides problem solving, analysis or production support on business and on-line software application issues.  Supports specific external users on all aspects of user reported application problems or questions including software. Deals directly with customers to ascertain problems and resolve them to strive and build and maintain strong customer relations and partnerships.  Troubleshoots problems and contacts other technical groups for consultation as required.
Primary duties and responsibilities include:
*.Troubleshoot, test and resolve reported software, production support or data issues
*.Provide status to external users and internal staff on a timely basis.
*.Document business requirements from external sources and define technical specifications.
*.Manage a workload of  application support issues on a timely basis.
Qualifications:
*.Requires Bachelor's degree
*.Minimum of 5 years to 7 years related work experience. Prefer 5 years to 7 years of related work experience. Prefer  3-5 years experience using QicLink.
*.At least 5 yrs exp working in a customer service environment in similar role with expertise in technical issue resolution and healthcare claim system exp required.  
*.Strong data analysis, analytical and incident trouble shooting skills. Builds client relationships.
Computer Skills:
*.Good knowledge of Microsoft Word
*.Good knowledge of Microsoft Excel
*.Good knowledge of Microsoft Outlook
*.QicLink
Other Abilities:
*.Intermediate mathematics aptitude
*.Advanced communication capabilities
*.Intermediate organizational abilities
*.Intermediate comprehension capabilities
*.Good knowledge of SQL. Ability to write queries for troubleshooting ..More Details » [Apply] 
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