Jun 3, 2017

Service Representative | Citizens Business Bank- Pasadena, CA USA

Job Details:
Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing; deposits; withdrawals; consumer, real estate, and commercial loan payments; money order and check sales; traveler's checks processing; and foreign currency exchange. Refers cross-sales customers to appropriate salesperson. May also be responsible for handling merchant customers and cash shipments and deposits in addition to processing federal tax deposits for FICA wages. Follows established bank policies and procedures for this position and follows the supervisor's direction.
Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job. Answers all incoming telephone calls and assists or directs callers. Takes messages. Greets Customers in person or on the telephone. Light filing. Inputs check orders. Input straight deposits, payments (no cash). Process address changes. Call customers to verify checks, to assist in processing various reports Contact customers on return items Receives commercial and individual checking deposits, verifies endorsement, and issues receipts Receives savings deposits. Places holds on accounts for uncollected funds according to Reg. CC. Receive loan payments, checks due dates, and assesses late charges when applicable. Accepts requests for purchase of U.S. Savings Bonds. Accepts and places stop payment requests, accepts check reorders, and address changes, distributes these to proper personnel for processing. Always keeps negotiable items secure and maintains a high level of safety for the Bank. Must be familiar with, and in compliance with, all banking regulations as applicable. Answer customer questions when necessary, always using the opportunities to cross-sell other bank services.
Processes any of the following: ·Incoming mail, courier, ATM, Night Drop and payments ·Food Coupons ·Treasury tax (TT&L) and loan payments ·Signature cards ·Transfers Performs miscellaneous duties requested by a supervisor relating to the Bank and its functions. Provide, present and promote The Citizens Experience to all external and internal customers. Other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); and a minimum of six months experience as a service representative in a financial institution; or six months experience with cash handling and customer service. ..
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