Customer Service Representative | Atlas Air, Inc- New York, US

Job Details:
Overview: Responsible for maintaining the customer relationship and product satisfaction while handling interference between Sales/Marketing and the Operations groups from post-sale to mission complete.
Responsibilities: *.Central post-sale POC for all charter and scheduled customers *.Handle interference between System Operations and Sales and Marketing *.Facilitate investigation process for customer operational inquiries and complaints *.Prepare official company letters of response to customers *.Address billing, contract, block hour and fuel reconciliation disputes *.Help coordinate set-up activities for cargo and passenger charters *.Monitor post-flight activities for customers *.Coordinate completion of Charter Checklists *.Manage and Issue Charter Alert Messages (CAM's) *.Maintain Central Data Repository of prior Operating Experience (Historical Data) *.Track progress on open cargo or baggage claims *.Develop and maintain effective interdepartmental communication practices within the GCC *.Assist department leadership as required *.Work closely with customer management, Sales and Ops to help ensure mutual operational reliability
Qualifications: *.Minimum five years aviation experience preferably in Operations and/or Sales and Marketing *.Possess strong analytical, interpersonal, administrative and communications skills *.Ability to work nights, weekends and holidays for 24/7 shift coverage *.Possess strong geographical knowledge *.Ability to handle multiple tasks in a fast paced, time sensitive environment *.Team player that works well with others to accomplish a common goal *.Solid computer skills with proficiency in Excel, Word and PowerPoint ..
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