Dec 15, 2016

Customer Service Advisor German Speaker | Rapha Racing Limited London, United Kingdom

Job Details:
THE ROLE: *. Act as an initial point of contact and member of the CS Team while assisting with all customers. *.Maintain the Rapha ethos of providing exemplary customer service in a professional manner. *.Provide timely communication with customers via email or phone, regarding returns, order processing, online registration and product enquiries. *.Keep abreast of product characteristics, future stock deliveries, promotions and customer service policies. *.Maintain active use and knowledge of the Rapha website and back office systems. *.Liaise with the distribution, shipping and finance functions to resolve customer queries. *.Observe at all times customer confidentiality and company policy surrounding data protection and security. *.Monitor Rapha's social media platforms for customer services enquiries.
THE CANDIDATE: *.Written and spoken fluency in English is essential as is German. Other European languages are highly desirable. *.A passion for cycling and ideally knowledge of cycling culture within Europe. *.Experience in delivering an excellent customer experience and resolving customer enquiries as a Customer Care Advisor, Sales Assistant or similar, ideally in an apparel retail environment. *.Ability to improve working processes in a fast growing company and develop ideas to improve the customer experience *.Articulate with exceptional writing skills. *.Excellent eye for detail and organisational skills. *.Experience with Microsoft office applications. *.Previous experience of a back office web system or and content management system is desirable but not essential. *.Knowledge of Data Protection issues desirable but not essential. *.Ability to adapt to the changing structure of a growing company and team. *.Ability to manage time effectively with a diverse workload...
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