Analyst IT | PwC - Gurgaon, Haryana India

Job Details:
Application/Operation support. - Knowledge on installation of SQL 2008 & SQL 2014. - Should have Hands on experience with standard SQL queries on SQL 2008 and 2014 script and query writing, SQL 2008 / 2014 Clustering, Log Shipping and Windows 2008 / 2012 Clustering. -Strong analytical and query debugging skill. - Responsible for change management function and minimizing risk associated with change. -Responsible for resolving the Level 2 tickets logged by users and maintaining the SLA. - Oversee ongoing system implementation, support, and maintenance. Track and report on operations and service level metrics. Customer Management - Communicate regularly with customers. - Ensure service levels are met. - Ensure providing customer required services, systems and technology. - Provide customer with key technical information\reports that allows them to better manage their businesses. - Help with technology requests that results in cost saving and\or efficiencies and is aligned with customer, department, and company strategies and goals..
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