Service Advisor | Killeen Chevrolet Killeen, TX, US

Job Details:
Overview:
Lithia All American Chevrolet of Killeen
Automotive Service Advisor (Service Writer)
Lithia All American Chevrolet of Killeencontinues to grow and we are seeking a talented automotive service advisor to join our successful team.
Lithia All American Chevrolet of Killeenis one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publically traded retail automotive groups in the nation.
Job Description:
Responsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
*.Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
*.Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
*.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
*.Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
*.Communicate additional repair and service needs to the customer based on vehicle inspection.
*.Administer the manufacturer warranty for qualifying vehicle repairs.
*.Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
*.Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Qualifications:
*.Previous Service Advisor experience, preferred
*.Prior experience as an automotive technician a plus
*.A team player who is focused on providing exemplary customer service
*.Ability to multi-task in a fast paced work environment
*.Basic mechanical understanding of an automobile
*.Strong organizational skills and detail oriented
*.Be at least 18 years of age
*.Possess a valid in-state driver's license
*.Pass a motor vehicle report and possess an acceptable safe driving record
*.Pass a 7 year criminal background check and drug screen..
..More Details» [Apply]

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