Aug 9, 2016

Customer Service Respresentative | Merck Group Amsterdam, Netherlands

Job Details:
Your role
In this position you are responsible for the execution of the entire customer process, from the moment an order is placed to taking care of after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites.
An eye for detail and passion for the job make you the best at your work. You’re always looking for a way to optimize Merck Performance Materials service and like to share these ideas with your team.
Main Tasks
· Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
· Answers phones, takes product orders, checks inventory availability or status of shipment, verifies customer pricing, prepares and processes customer return goods for credit and/or replacement.
· Interacts with and supports company sales representatives.
· Handle and resolve customer complaints
· Escalates requests and unresolved issues to the designated resource
· File records of customer interactions and transactions
· Works under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects.
Who you are
As an ideal candidate you have the following:
· An (educational) background in Business
· Customer service experience in a similar international environment
· Experience with SAP is a plus
· Native level Spanish and Portuguese is a must, both conversational and written. Fluency in English is also a fixed requirement. Other EU languages are considered a big plus.
· A positive outlook on dealing with customers and know how to organize/prioritize your work.
· Enjoy working in an international team
· Driven to provide outstanding customer service
· Flexible – open to change and able to adjust accordingly
We value your talents
Merck Performance Materials offers an attractive international working environment, valuing your talents and training you to develop new skills. We believe in building a strong relationship with our employees and offer career development through a variety of other training courses tailored to your individual and job needs. You will receive a competitive salary with bonus program...
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