Ophthalmology Office Receptionist | Ora Andover, MA, US

Job Details:
This critical position is responsible for greeting patients at Andover Eye Associates when they arrive for their appointment as well as answering the telephone, monitoring emails and the fax machine. The position will also gather pertinent information from patients upon their arrival, collect applicable co-pays, schedule appointments and take messages. This position has daily interaction with external providers and healthcare vendors.
RESPONSIBILITIES:
*.Display a positive and professional demeanor in all interactions: patients and their family members, medical and clinic staff, coworkers, and vendors
*.Maintain highest levels of confidentiality, protecting all protected health information according to HIPAA regulations
*.Proactively prepare patient information for upcoming appointments and perform various follow up tasks
*.Check-in patients, verify eligibility using various websites and also by phone
*.Collect co-pays and any patient balances due as appropriate
*.Proactively manage the doctors’ schedules to ensure appointments are booked according to established clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a doctor’s schedule
*.Accurately document patient concerns, messages and appointment details using proper grammar and spelling, with close attention to detail
*.Process referrals and authorizations for medications
*.Receive and send patient medical records after ensuring proper authorization to do so has been obtained
*.Appropriately scan external medical records into the EMR
*.Consistently demonstrate the ability to multi-task, performing both front office duties and answering phones throughout the day
*.Perform related work as assigned
REQUIREMENTS
*.32-40 HOUR WORK SCHEDULE MUST BE FLEXIBLE. HOURS ARE BASED AROUND PATIENTS’ SCHEDULES. SOME WEEKEND WORK WILL BE REQUIRED.
*.1 year minimum experience in a medical office, ophthalmology practice highly desired.
*.Basic computer skills (ability to access, enter and retrieve data) required
*.MS Word and Excel skills
*.Excellent customer service and communication skills required
*.Medical terminology
*.Familiarity with various insurance types and eligibility websites
*.Familiarity with an Electronic Health Record and/or Practice Management system is required
*.Ability to display first-line problem solving skills with the ability to listen, understand, and resolve or escalate issues before they become more serious
QUALIFICATIONS AND EXPERIENCE
*.Knowledge of medical terminology
*.Strong interpersonal skills to ensure cohesive team environment
*.Outstanding oral and written communication skills
*.Ability to make sound decisions and take direction by supervisor and doctors
*.Working knowledge of HIPAA and compliance guidelines as they pertain to a medical office
*.Ability to be honest and straightforward..
..More Details» [Apply]

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