Event Cordinator/Customer Care Officer | 12 Baskets Foods Limited Abuja, Nigeria

Job Details:
Job Details
*.deal directly with customers either by telephone, electronically or face to face
*.respond promptly to customer inquiries
*.handle and resolve customer complaints
*.obtain and evaluate all relevant information to handle product and service inquiries
*.provide pricing and delivery information
*.perform customer verifications
*.set up new customer accounts
*.process orders, forms, applications and requests
*.organize workflow to meet customer timeframes
*.direct requests and unresolved issues to the designated resource
*.manage customers' accounts
*.keep records of customer interactions and transactions
*.record details of inquiries, comments and complaints
*.record details of actions taken
*.prepare and distribute customer activity reports
*.maintain customer databases
*.manage administration
*.communicate and coordinate with internal departments
*.follow up on customer interactions
*.provide feedback on the efficiency of the customer service process..
..More Details» [Apply]

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