Jul 26, 2016

Customer Account Advisor | Aaron's, Inc Pensacola, FL, US

Job Details:
Description:
Basic Function
Assisting the Customer Accounts Department in lease agreement renewal
Reporting
Reports directly to the General Manager (or Customer Accounts Manager with GM direction)
Primary Responsibilities
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The Acquisition and Maintenance of Customers
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Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
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Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
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Assist CAM in setting and achieving daily revenue and renewal goals.
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Clean and certify merchandise in the Quality Assurance Center for all items personally returned
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Complete and maintain weekly vehicle maintenance sheet and route sheets daily
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Document all customer appointments and update customer information in the store computer system
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Assist with merchandise returns and customer deliveries as directed by GM
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Perform responsibilities of the Customer Accounts Manager when directed
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Other tasks as assigned by management
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Safely operates company vehicle
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Load, secure and protect product in company vehicle
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Maintain updated customer information
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Assist the Sales Team as needed
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Other tasks as assigned by management
Qualifications
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2 years of retail/customer service experience
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Schedule flexibility between 8A –9P, including Saturdays
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Strong problem solving and decision making skills
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Proven sales experience and ability to engage customers and use appropriate negotiation techniques
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Excellent professional communication skills with both internal and external contacts
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Detail oriented with strong organizational skills
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Skilled in balancing multiple priorities in a fast paced environment
Requirements
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At least 21 years old with a valid driver’s license
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Willing to complete pre-employment drug screening and background check
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Satisfactory MVR (driving record)
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Must meet DOT requirements to obtain certification in required states
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Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
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Excellent interpersonal and communication skills
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Proficient computer skills
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Excellent telephone etiquette
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Maintain a professional appearanceAaron'sis an equal opportunity employer..
..More Details» [Apply]

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