Branch Sales & Service Executive | Standard Chartered Bank Nigeria

Job Details:
Strategy
*.Responsible for all sales and servicing of in house Retail Banking customers product enquires & sales to wealth affluent customers.
*.Key focus on Personal Banking, CASA (LCY & FCY), Bancassurrance, Investment Services & Personal Installment Loan.
*.Use the following as sales tools: reference forms, third party instruments, customs duty payment document (from PSBS), PTA data (potential customers from FX / TC teller).
*.Dormant account (affluent) reactivation & management. upgrading of tail accounts.
Know Your Customer (KYC)
*.Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
*.Awareness and understanding of the Group’s business strategy and model appropriate to the role
Identification
*.Identify other business opportunities and refer same to relevant units within the bank.
*.Awareness and understanding of the wider business, economic and market environment in which the Group operate
Processes
*.Customer satisfaction
*.Attainment of branch sales & service targets.
People and Talent
*.Ensure attendance of monthly training for branch staff
*.Staff Versatility – ability to handle minimum 2 job function per staff
Risk Management - Operational Risk Mgt and Control
*.Ensure money laundering requirement as follows:
*.Full awareness of money laundering prevention.
*.Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”, observe clear desk policy always.
*.Monitoring of Front Office Branch registers to ensure compliance with standards.
*.Ensure reduced / minimal operational irregularities.
*.Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
*.Analysis and reporting of management statistics
*.Ensure daily review of Control Reports and Timely Escalation of at risk items.
*.Branch entrance key custodian.
*.Act as the responsible party under the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility
*.Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them..
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