Assistant Bank Manager | TCF Bank Buffalo Grove, IL, US

Job Details:
Participate as part of sales management team in supervision, sales, and operations of a TCF office. Assume authority and responsibility for the branch as an active member of the management team. Ensure sales team promotes TCF as a full-service bank, implements new product promotion programs and provides product sales and referrals to meet targeted branch goals. Maintain a high standard of customer service and ensure accuracy of transactions processed within established guidelines.
*. Share responsibilit y for attaining branch sales goals with management team. Responsible for staff sales motivation including branch contests and corporate sales and incentive programs. Provide coaching and work direction to branch personnel. Initiate sales to ensure achievement of targeted production goals including promotion and sales of TCF products at outside sales events. Assist manager with business development in the community.
*. Resolve procedural questions referred by branch employees, interpret company policy, determine reasonablen ess in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability. Serve as a resource to bank personnel when dealing with difficult situations and transactions.
*. Support and promptly implement products and services by participating in telemarketin g or direct mail promotional programs. Cross-sell retail products and programs or services such as consumer, commercial, or mortgage loans, etc. in order to promote TCF as a full-service bank and meet targeted department and individual cross-sell and product referral goals.
*. Supervise the work of all branch staff. Interview and hire new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and prepare and conduct objective performance appraisals as scheduled.
*. Communicat e policies and procedures to personnel ensuring consistent implementati on. Establish, maintain, and review accuracy of all control records. Ensure audit controls are adhered to by personnel to consistently achieve satisfactory audit ratings.
*. Ensure that all ID guidelines are met, protecting customer privacy and reducing exposure to losses. Investigate and resolve special account inquires including legal transactions requiring coordination with legal counsel, internal support departments, outside attorneys and customers.
*. Assist manager in all areas of the branch as required. Represent TCF in the community both to promote additional business and fulfill CRA requirement s. Assume authority and responsibilit y for necessary management decisions...
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