Data Scientist | Skype - Redmond, WA, USA

Job Details:
Skype for Business is the world’s leading unified communications solution providing messaging, audio, video, enterprise voice and meetings offerings to enterprise customers around the world. We have an aggressive goal to grow our revenues five-fold over the next five years by increasing engagement and adoption of our current capabilities, introducing new service categories, and entering global market adjacencies.
A key part of enabling this growth is smart, timely and insightful use of data to understand service behaviors to inform and improve our service offerings. We are the Carrier Services team at Skype for Business (SfB), focused on using advanced data analytics and data mining capabilities to make smart service offering, improvement and optimization decisions. We are looking for experienced technical data analysts with a cloud services background that is passionate about big data and using it to drive insights across our service offerings. We work on petabytes of data to turn it into business actionable insights and recommendations for leadership and product teams.
Job Description:
The ideal candidate should be able to apply analytics acumen and a breadth of tools and data sources to answer a wide range of high-impact business questions and present the insights in a concise and consumable manner. The candidate should be self-directed, able to work interdependently with strategic partners both inside and outside of Microsoft and be passionate about delivering positive business impact. Scope scripting and the ability to mine with SQL and key value stores are necessary in this role. The role requires partnering with engineering teams to drive data instrumentation, data quality, data curation, and SLAs. The candidate would also be required to incubate, develop, test and improve data assets at different stages of maturity. The candidate should also be an effective communicator, capable of communicating insights to both technical and non-technical audiences.
Core Responsibilities:
Build a holistic understanding of SfB Carriers Service key performance indicators
Be SME for all SfB Carrier data assets and infrastructure
Understand and leverage common ASG and O365 data assets/tools to establish repeatable insights
Analyze and validate data using data and statistical tools to ensure high data quality and reliable insights
Proactively identify interesting areas for deep dive investigations with potentially high business impact
Leverage industry best practices to establish repeatable BI practices, principles & processes
Collaborate with Microsoft analyst teams to educate and to leverage best practices for analytics.
Develop visualizations and concise actionable analysis documents that ensures the interpretations are consumable by a wide range of consumers
Data driven assertion of partner SLAs at service acceptance and steady state operation
Partner with product teams to design, execute and analyze results for experiments
Partner with product teams to provide guidance and to drive requirements for data instrumentation, data curation and metric definitions to enable insights and service improvements
Partner with data engineering teams to improve data assets, quality..
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