Technical Support Specialist- Mediaocean- Sydney, Australia

Job Details:
Responsibilities will include:
*.Monitor, analyse and answer incoming support calls and tickets
*.Interact daily with Mediaocean end users and partners
*.Apply knowledge of Mediaocean applications to effectively interpret and resolve client support issues
*.Serve as a proficient analyst for our clients; delving into client and vendor processes, serving as the expert from a functional level
*.Manage and monitor escalated system issues
*.Support our applications by testing our technology and updating support collateral
*.Manage administrative tasks related to supporting system applications
*.Work collaboratively with various internal teams to consult or assist on client-specific projects
*.Comply with internal and external Service Level Agreements (SLAs) and strive to meet and exceed established support metrics
Skills & Requirements
Who You Are:
*.Bachelor’s degree in an applicable field, including media, advertising, business, or commerce
*.1-2 years administrative, support or service experience
*.Experience with creative agency systems, media agency/ seller platforms or related software/applications a HUGE plus, but not a requirement
*.Knowledge of basic accounting/finance principles
*.Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations
*.Strong research and analytical skills
*.Strong interpersonal and communication skills, both verbal and written
*.Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment
*.Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
*.Sense of energy, pride and ownership in your performance..
..More Details» [Apply]

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