Technical Services Associate | AIR Worldwide - Singapore

Job Details:
The Technical Services Associate plays a leadership role in implementing the technical aspects of our client’s installation and supporting internal technical issues. In conjunction with other client facing teams, you will ensure successful client implementation of AIR solutions and be responsible for the successful deployment of new product releases to AIR client’s environments. You will handle installation testing of AIR products, including our Next Generation Platform. You will have an opportunity to work with new and exciting technology, such as HPC, SQL 2014, Actian (Matrix) and VMware, and be among the first to test and ensure all AIR products work seamlessly with the newest technologies by aiding in the installation and testing of AIR products. You will work collaboratively with multiple departments to ensure successful execution of installations and deployments.
You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organization on specific projects/teams and work directly with clients or through Client Services Managers.
Responsibilities (but not limited to):
*.Manage and maintain local servers, desktop & network issues etc...
*.Provide frontline technical support to internal and external clients with AIR Software
*.Ensure all implementation requirements are defined correctly, and translate those requirements into system configuration
*.Detect, diagnose, and resolve problems during implementation
*.Maintain checklist documentation to ensure quality implementations and deployments
*.Identify client issues and work with internal teams to create a strategy to address problems
*.Maintain the lines of communication by providing effective feedback and communicate strategy with clients, including dates for resolution of open issues
*.Test and configure systems to replicate client environments
*.Some travel required (mainly within Asia)
*.Other duties as assigned
Qualifications:
*.2 -4 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing
*.Technical skills: SQL, WAN/LAN networking, Linux
*.Well-developed PC skills in Microsoft Windows, Word, Excel, and Visio
*.Impeccable attention to detail
*.Excellent communication and interpersonal skills to interact with all technical stakeholders including employees, customers and prospective clients.
*.Insurance knowledge is a definite plus.
Education Requirements:
BA or BS in a technical discipline (or relevant work experience)..
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