Senior Sales Manager | Marriott- Jakarta, Indonesia

Job Details:
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer /guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
*. High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
*. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
*. Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
*. Partners with group/catering counterpart to effectively manage the business opportunity.
*. Responds to incoming group/catering opportunities for the property that are outside parameters of the .
*. Handles all opportunities if property does not participate in an EBC.
*. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
*. Focuses efforts on group/catering accounts with significant potential sales revenue.
*. Develops effective group/catering sales plans and actions.
*. Designs, develops and sells creative catered events.
*. Maximizes revenue by upselling packages and creative food and beverage.
*. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
*. Closes the best opportunities for each property based on market conditions and individual property needs.
*. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
*. Handles complex business with significant revenue potential as well as significant customer expectations.
*. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
*. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
*. Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
*. Provides excellent customer service in order to grow share of the account.
*. Executes brand’s Customer Service Standards and property’s Brand Standards.
*. Executes and supports the business Customer Service Standards and property’s Brand Standards.
*. Participates in and practices daily service basics of the brand.
*. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event...
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