Product Support Manager- Ingersoll Rand Lexington, KY, USA

Job Details:
We have a great opportunity for a Product Support Manager to join our Trane team in Lexington. In this role you will be responsible for providing leadership to the Catalog AHU Support team and to ensure that order, market share, and profit goals are met for assigned product lines.
You will provide leadership to the team to deliver consistent, reliable, and accurate in-depth technical, application, pricing, customer specification review, and complaint resolution support to the field organization (Customers, Sales Assistants, and Sales Engineers) for all Catalog AHU products, terminal products and select sourced products.
Responsibilities:
*.Ensure a professional field and customer support environment, with measurements in place to track performance and improve the process.
*.Supervision of team to include performance management with quarterly reviews, PMPs and salary planning and administration, including supervision of remote employees.
*.Management of pricing strategies and systems, including delegation of specific pricing authority to assigned Product Support Engineers. Assist field in developing bid strategies and optimizing the product bill of material.
*.Working with Product Management in the development, implementation, and operation of consistent, data-driven pricing methodology, strategy, and tactics.
*.Assist Product Support Engineers in the resolution of conflicts in the areas of, but not limited to, technical/systems/application/customer specification/job expediting and pricing questions.
*.Develop and document solutions to application-specific requirements, execute pre-bid design special activities to facilitate bid process.
*.Act as the internal champion for field personnel and customers, always balancing the needs of the customer, associates and the business.
*.Price and cost equipment on projects coordinated at headquarters consistent with established policies. Assist the field in developing bid strategies and optimizing the product bill of material. Act as point of contact for critical to close opportunities.
*.Maintain good understanding of major competitive product lines, marketing strategies, current system types, and relative costs. Effectively communicate this information with the field, department, and other functional areas.
*.Interpret and communicate technical data for product lines. Development and delivery of training materials, product/marketing documentation, on-line solutions, white papers, peer-reviewed technical publications, or internal product strategy documents.
*.Support product line leadership in the development of innovative product strategies to address market technology trends, new product development and/or cost reductions.
*.Represent Trane at industry associations, serve on committees or in leadership roles as appropriate.
*.Travel to sales offices in support of product sales, training, and product promotion. Implement corrective action for offices with unacceptable market share/price.
Qualifications:
*.Bachelor’s degree in engineering or other technical related degree; MBA preferred.
*.5 years of product management/HVAC marketing/sales/field support experience required.
*.Experience in HVAC industry and plant operational experience highly desired.
*.Lean Six Sigma knowledge and experience preferred.
*.P&L leadership experience is preferred...
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