UAE Customer CARE Manager | Maersk Line- Dubai

Job Details:
Key Responsibilities
•Formulate and execute a local customer CARE strategy with the aim of delivering on the global and local targets and priorities.
•Take an active part in developing the local commercial strategy.
•Maintain a dynamic and scalable Customer Service organisation where resources are managed efficiently and effectively.
•Cultivate customer relationships and listen to the voice of the customers.
•Maintain collaborative relationships with internal counterparts to learn and facilitate best practice sharing.
•Drive continuous improvements, monitor performance against established KPIs and targets and take corrective actions as required.
•Actively support implementation of global initiatives.
•Drive all aspects of commercial intelligence within the customer CARE organisation.
•Coach, challenge and support direct reports, drive passion and engagement and attract and retain the right talents.
•Always behave in a manner consistent with and loyal to the Maersk Group values.
Who we are looking for
•Bachelor degree holder or above.
•Minimum 5 years’ experience in commercial, sales or customer service in the transportation and logistics industry.
•Strong business acumen with excellent knowledge of the international trade operating environment.
•Customer-focused and has a good reputation amongst customers.
•Excellent understanding of competition.
•Demonstrated track record in building and leading teams, ability to blend people into teams, creating strong morale as well as attracting and developing talents.
•Ability to train and coach team members to deliver an excellent customer experience through customer CARE behaviors
•Strong internal and external stakeholder management skills with a track record of working and communicating effectively across functions and offshore processes.
•Experience in handling key account management, relationship building, export and import processes and process improvement
•Effective communication and presentation skills, whether with individuals, small or large groups, inside and outside of the organisation.
•Fluent written and spoken English...
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