Operations Representative | Bank of America - Taipei, #Taiwan

Job Details:
Responsibilities:
*.Contact clients to get the clarification for OARS payments.
*.Resolve clients’ inquiries and provide good service quality.
*.Process OARS payments.
*.Provide clear translations and remarks on OARS documents scanned to BACI.
*.Familiarize self with other account responsible persons’ accounts, and back up others’ accounts.
*.Scan OARS documents to BACI.
*.Trace the original copies of faxed transactions, and close outstanding items.
*.Receive and distribute incoming payment documents.
*.Reply to BACI team’s clarification inquiries promptly, and answer all questions by the end of today.
*.Input amendment messages.
*.OARS documents filing.
*.Conduct payment investigation and solve trouble cases independently.
*.Help the department officers to provide timely responses to other departments.
*.Prepare reports, such as Process Volume reports and OARS monthly billing reports etc.
*.Perform other duties as assigned by department officers.
Requirements:
*.College graduate with at least 2 years’ working experience in payment- related position.
*.Knowledge of payment products is essential, SWIFT format is a plus.
*.Good skills in MS office applications (Word, Excel, Outlook etc.).
*.Good skills in communication, time management & problem solving.
*.Good teamwork spirit.
*.Good command of spoken and written English and Chinese.
*.Willing to handle and complete heavy volume...
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