Customer Service Manager, Lagos Island Region | Standard Chartered Bank - Nigeria

Job Details:
 Provide administrative support to Business Clients RMs to deal with ongoing client service issues, onboarding of new clients/products, and ongoing monitoring processes (e.g., AML/CDD, credit etc.)
 Serve complex service needs of Business Clients walking into Store
 Educate and steer client for interactions with the bank via Mobile/Web, machine channels
 Any additional service focused mandates to be discussed separately
 Supporting the client on any client-initiated needs
 Delivering on transactions, service requests, Mobile/Web training
 Updating CDD/ AML
 Migrating newly Commercial
 Managing Client’s credit situation
Key Roles and Responsibilities
Internal
 BC AML/CDD
 Credit operations
 BC product operations
 Solution Delivery (S2B)
 Credit monitoring teams
External
 Clients of Business Banking Team
Product broadening
 Understanding of businesses and financials
 BC specific product operations and credit operations
Client engagement
 Soft skills for client handling
Internal stakeholder engagement skills
 Objection handling
 Client training on digital solutions
Journey completion
 Ability to solve problems and close issues without handing over
 BC KYC/CDD set up for client type
Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers
 Revenues, Asset and Liabilities of BC business at country and regional level.
 Image and reputation of department and the Bank.
Qualifications and Skills
 Good first degree or requisite technical skills gained through professional associations and practical experience (3-6 years' experience)
 Good working knowledge of banking products.
 Complexity in managing portfolio of customers balancing effort/reward.
 Many day-to-day decisions regarding customers (not credit).
 Significant latitude in managing and prioritising workload...
..More Details» [Apply]

»Follow @CareerSpaceInfo..

»Subscribe to CareerSpace.info..
»Follow CareerSpaceInfo[G+]..

No comments: