Jr. Network Technician | D-Link- Toronto, Canada

Job Details:
Term:P/T & F/T (1 Yr Contract to Perm) Positions Available
Shifts:Day, Afternoon, Evening, Nights, Weekends
Location:Mississauga, Ontario
Rate:$13/hr ($16/hr for French Bilingual)
Do you have a strong passion for gadgets and technology along with a friendly and approachable personality?
D-Link Networks is offering fantastic entry-level opportunities for those looking to kick start a career in technology. Experience is not required; in fact, we offer comprehensive training and development to build your road to success.
Don’t delay in this once in a lifetime opportunity to join D-Link Networks, a well-renowned and leading global technology company.
Position Overview:
In this opportunity, you will be a true ambassador to the D-Link Networks brand and provide exceptional customer support and basic level troubleshooting for our valued retail customers. You will support a wide range of D-Link consumer products in a technical support environment.
Responsibilities:
*.Provide basic troubleshooting and customer support to customers by email, on-line chat and telephone
*.Ensure effective and systematic troubleshooting to resolve customer issues, and validate that information provided is accurate
*.Complete all documentation and notes required for call resolution
*.Follow policies, procedures and guidelines in a professional manner
*.Utilize tools, applications and other sources to maintain and update knowledge required to maintain a high level of competency to support valued customers
*.May be required to work weekends
*.Other duties as assigned
Knowledge, Skills and Experience:
*.Enrollment or completion in post-secondary studies in IT
*.Exceptional customer service skills offered in a clear, concise, friendly and approachable manner
*.Strong ability to communicate clearly and effectively to customers to create a good rapport
*.Demonstrates an interest in learning new technology such as computing and basic networking
*.Ability to grasp troubleshooting skills
*.Understanding of networking theory & application, topologies, connectivity and devices is an asset
*.Ability to work independently and source required information
*.Team Player – supportive of the team and inter-department needs and initiatives
*.Fluency in the French language is an asset.
How to Apply:
Email your resume to: supportjobs@dlink.com
Please specify ALL your shift availabilities (i.e. Day, Afternoon, Evening, Nights, Weekends)...

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