Enterprise Account Manager | Vodafone- Ireland

Job Details:
Role Purpose:
The Enterprise Account Manager (EAM) will manage the local relationship of a portfolio of Vodafone Global Enterprise customers within a regionally aligned team in National Accounts. The portfolio will comprise of between 30 & 35 accounts
The Enterprise Account Manager will be accountable for driving incremental, UK, yoy, profitable revenue growth, and for identifying and closing new, integrated product and service solutions (fixed and mobile.) measured in TCV..
Key Accountabilities:
*.Lead the UK account planning and strategy development for a defined portfolio of Vodafone Global Enterprise accounts
*.Maximises understanding of the customers buying centre to appropriately target activity and messaging of Global Enterprise products and solutions to support the GAM global strategy and to identify and close locally made buying decisions.
*.Understands the Global Account Plan and executes strategy locally (as defined by GAM)
*.Provides input into all financial targets per account with Sales Manager and GAM for all services within the Vodafone portfolio.
*.Delivers the local “P&L“ for Vodafone Global Enterprise accounts
*.Defend and grow accounts locally. Provide competitive intelligence locally and engagement with local influencers and decision makers to assist in local, regional & global growth
*.Produce SMART renewal plans for existing business to ensure that customer and product churn is minimised.
*.Assess and market trends and provides timely and accurate revenue forecasting.
*.Drive accelerated revenue growth by identifying potential markets for new and existing products and services in accounts
*.Identify and pursue sales opportunities and leads which may come from meetings, clients, other sales force, vendors and others.
*.Key company liaison responsible for developing strong one to one long term relationships with key local decision makers.
*.Work with Sales Manager to ensure that local C Level contacts are covered by the Local National Management team (sales and support)
*.Secure, manage and deepen the Vodafone customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services
*.Collaborate with virtual team members in all other functions within Vodafone to drive the Vodafone Global Enterprise agenda.
*.Maximise internal network in support of the customers to ensure effective problem resolution and problem management
*.Work with the UK OpCo to ensure smooth transition of services and identify areas for OpCo direct engagement.
*.Interlock with UK OpCo to ensure billing customer service centres are supporting the nominated accounts
*.Work with VOCH to ensure that administration and support of the accounts is fit for purpose.
Customers, supplier and third parties:
*.Introduce new innovations and concepts to key decision makers within the customer
*.Articulate the customer’s strategic and operational challenges. Apply effective stakeholder management within the customer and Vodafone to map appropriate Vodafone solutions to customer business objectives.
*.Work collaboratively to provide direction on the service requirements and model for nominated accounts
*.Use statistical analysis (internal and industry trends) to identify opportunities for mobile and fixed products and services...
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